Second time using them
“Outstanding service and frequent updates. Went above and beyond and helped recover money back from lenders.”
Jan R
26 Feb 2026
Mis-Sold Loans
Start Your Claim
Mis-sold loans, cards or catalogue accounts?
At Impakt Claims, we offer a professional service assisting customers who have fallen victim to lender mis-selling. We help you seek refunds of interest paid to unaffordable loan, card and catalogue agreements.
Our experienced team work to gather evidence, evaluate the validity of claims, and communicate with all your lenders to secure a fair outcome. We are real people, contactable through phone or email throughout your claim to we ensure that you are updated throughout.
What is mis-selling?
Mis-selling high-interest loans can occur when a lender neglects to conduct suitable affordability checks. This happens when the lender fails to ensure that a potential borrower can reasonably afford the repayments within the loan’s term. It can lead to a borrower receiving a loan that they can’t financially manage, which is not only detrimental to the individual but also against FCA regulations.
In simpler terms, when a lender doesn’t properly check if a customer can afford a loan, it can lead to big problems. They need to make sure that the loan repayments aren’t going to be too high for the customer’s income and expenses. The Claims Experts Ltd (trading as Impakt Claims) has been successfully representing customers for a number of years and is happy to discuss potential claims with you.
The Claims Process in 3 simple steps
Select
Select the lenders which you believe mis-sold you finance
Check
We will assess whether a claim can be made on your behalf
Confirm
We will build a case and manage your claim to conclusion
Why choose us?
- ✔ We act on your behalf to ensure you receive the correct amount of refund due to you
- ✔ Guaranteed No Win – No Fee
- ✔ Knowledgeable, caring and supportive claims-experienced staff to support your claim
- ✔ Regular updates throughout the process
- ✔ Hassle-free process – We do ALL of the work for you
Highly recommend
“Helpful, easy forms, and regular updates. They secured a balance adjustment that really helped me.”
Peter S
12 Feb 2026
Great Company
“Kept me well informed from start to finish. Would definitely recommend.”
Michael B
22 Jul 2025
Unbelievable Service
“Incredible result — a mis-sold credit card balance was wiped out. I’d never have known how to do it myself.”
Jack E
18 Jul 2025
Jenny Was Brilliant
“Great at keeping me updated and always responded quickly. Thank you.”
Laura
08 Jul 2025
Really Great Company
“Very informative and kept me updated on what was happening. I’d use again and recommend to friends and family”
Jackie K
04 Jul 2025