Who we are

Impakt Claims are a Claims Management Company (CMC) regulated by the Financial Conduct Authority (FCA). Our role is to represent our customers in managing complaints for the mis-selling of particular products.

What we do

We manage complaints on behalf of people who feel they were mis-sold to and work to maximise the amount refunded to you. The most obvious and well-known product in the claims industry being Payment Protection Insurance (PPI). Impakt Claims also manage complaints against the mis-selling of Pay Day Loans.

The Process

  • Customers authorise us to act on their behalf in managing the claim by signing a letter of authority.
  • We then submit claims as letters of complaint to the relevant companies. We manage your claim across however many companies there are claims against.
  • We engage with Lenders to ensure they have the necessary information to progress your claim and that they respond within the stipulated timescales.
  • On receipt of an offer to settle the claim we undertake an assessment to ensure it is fair and appropriate. Our experience of dealing with lenders across the industry enables us to maximise the refund due to you.

We keep you informed of progress at each stage of the claim process with regular updates by e-mail and text. In addition, we have a team of well trained and friendly staff who would be only too happy to assist in answering any queries you might have.


We operate on a ‘no win no fee’ basis which means that if your claim is rejected, you pay nothing at all. That’s regardless of the amount of work that may have been undertaken on your behalf. If your claim is successful, our fees are taken as a percentage of the amount of refund we have successfully managed to claim on your behalf with VAT added.

An illustration of our fees for a Pay Day loan claim is shown below based on 3 differing refund amounts.

Refund Value (£) Our Fee (£) VAT @ 20% (£) Customer Refund (£)
1000 300 60 640
3000 900 180 1,920
10000 3000 600 6,400

The figures in the above table are shown for illustrative purposes only and not an indication or estimate of the amount that might be recovered. Depending on the value of your claim, your refund may be more or less than that shown in the examples above.

You are not required to use the services of Impakt Claims to pursue your claim. It is possible for you to present your claim for free either to the lender against whom you wish to complain or to the statutory ombudsman.

Right to Cancel

During this process, you have a 14 day ‘cooling off’ period from the day that you sign this agreement in which to cancel it without incurring any charge. You can cancel Your contract by any reasonable means including by ringing the telephone number 0330 0165808, by email at cancellations@impaktclaims.co.uk or by post at Our address Impakt Claims, Pioneer House, Pioneer Business Park, North Road, Ellesmere Port, CH65 1AD. You are able, but not obligated, to use the cancellation form available on our website at any time to cancel this agreement at any time.